question...reporting abuse to ISP

They have: 31 posts

Joined: Jun 2003

When reporting continuos abuse to an ISP shoudl you send separate emails so that they can record more than 1 complaint or bundle the "offensive remarks" in one mail with the IP address and time of posts?

mairving's picture

They have: 2,256 posts

Joined: Feb 2001

It depends upon the ISP. Some are better than others at responding to abuse. What kind of abuse are you having?

p.s. Welcome to Webmaster Forums.

They have: 31 posts

Joined: Jun 2003

Someone is using a guestbook on a site I created for an actress to take cheap shots at her. He/she has posted everything from attacks on her physical appearance to her business ethics. The last straw was when this "unwlecomed guest" tried to make her personal contact info (email, cell, SN) public. Not cool.

I am determined to get this person in as much trouble as I can. He has been an ongoing problem since the launch of the site a week ago. The thing that get me...if the rogue poster hates this actress so much why is he CONSTANTLY at her official website? Grrrrr.

ps Thanks for welcoming me to the boards Smiling

The Webmistress's picture

She has: 5,586 posts

Joined: Feb 2001

Welcome to TWF

Sounds like typical stalker behaviour to me!

What guestbook system are you using? Do you just know this persons IP address?

They have: 31 posts

Joined: Jun 2003

I was using Bravenet for guestbook hosting, but deleted the account after yesterday's birrage of spam/personal attacks. I had been deleting inappropriate posts and banning the ips and thought I'd just remove the gb and replace it with a more approval based system this weekend.

Well....the "stalker" posted 6 times yesterday, made some really nasty remarks and posted the actresses personal contact info in one of his entries. I tried to edit/delete the post through bravenet. Now I don't know if it was a problem Bravenet was experiencing or something this guy did, BUT even though the posts were deleted from the "message list" they were still visible when you "viewed the guestbook." Since they were less than flattering and contained private contact info, I just removed the guestbook in its entirety and closed the bravenet account.

"Stalker" has used a couple different IPs:
12.213.34.146
69.2.228.169
Unfortunately I don't have any other info on him.

mairving's picture

They have: 2,256 posts

Joined: Feb 2001

Go over do a Reverse IP Lookup. You will find that one of the IP's is from ATT and the other is from Eschelon. You can report him to the abuse department but it can take awhile for them to act sometimes.

Have you tried denying them access using .htaccess?

Mark Irving
I have a mind like a steel trap; it is rusty and illegal in 47 states

They have: 31 posts

Joined: Jun 2003

I did the reverse look up and sent messages to abuse at att and eschoen. Haven't tried denying using .htaccess

How does that work?

mairving's picture

They have: 2,256 posts

Joined: Feb 2001

You would create a file in your public_html directory called .htaccess. The . period in front makes it a dot file which means a hidden one on a nix based system. In that file you would have something like this:

<?php
RewriteEngine on
RewriteCond
%{REMOTE_ADDR} ^12.213.34.146$ [OR]
RewriteCond %{REMOTE_ADDR} ^69.2.228.169$ [OR]
RewriteCond %{REMOTE_HOST} ^anonymizer.com$
RewriteCond %{REQUEST_URI} !^/denied.html$
RewriteRule ^/.* /denied.html
?>

With that you can make a denied page with a message saying that he is denied or not. The other part will prevent anyone from accessing your site using anonymizer, which obfuscates the IP address.

Mark Irving
I have a mind like a steel trap; it is rusty and illegal in 47 states

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