Need some help checking connectivity
I am the Web Coordinator for the College of Law at Georgia State University. We have had several reports from people who cannot connect to our website. I need as many people as possible to take a few minutes and check to see if they can reach the site. I've set up a page on my personal site at http://earldaniels.net/index/dns/ where the results of your checks can be posted.
As an incentive, I am personally giving away two $25 gift certificates from Amazon.com to two randomly-picked respondents (this will save me a LOT more than $50 worth of hassle in finding and proving the problem!!)
If you don't want to use the page above, basically what I need is to know if you can access:
http://law.gsu.edu/home.php
or the same page by IP #:
http://131.96.183.4/home.php
and the copy/paste results from these two checks (run from a DOS prompt):
nslookup law.gsu.edu'
and
tracert 131.96.183.4'
This can be e-mailed to the temporary address:
[email protected]
Please, no responses after next Wednesday, October 12, 2005. If we haven't figured it out by then, I'll give up!!
Thanks in advance for your help,
Peace,
- Earl
p.s. Please, no critiques of the site... I've only been responsible for it for two weeks!!
Roo posted this at 02:53 — 7th October 2005.
She has: 840 posts
Joined: Apr 1999
*Edit*
I suggest you check this thread...it's not likely that anyone is going to personally e-mail you, or fill out a form in order to help someone whose posted to a public forum.
I accessed just fine using Firefox. However those code errors could cause pages to hang, I suggest validating your code and css.
Links to errors on the three pages you posted:
Link to errors 1 • Link to error page 2 • Link to error page 3 • Link to CSS errors
Roo
EarlDaniels posted this at 17:04 — 7th October 2005.
They have: 14 posts
Joined: Oct 2005
I have gotten a somewhat good response so far - thanks for taking the time to run the validators on the site(s).
I am not troubleshooting the content of the pages (which I know is crap), but rather an issue where people CAN'T REACH the site, no matter what browser they use. The problem is more likely to occur on Verizon DSL, but has also occurred on Comcast & BellSouth. Laptops that work fine on campus fail to connect from other locations. This may be at least partly a Level3 vs. Cogent problem, ans the Trace Route results seem to be indicating, but it started before I started here two weeks ago, so I think there's another problem.
EarlDaniels posted this at 20:22 — 10th October 2005.
They have: 14 posts
Joined: Oct 2005
Roo was right to some degee. I've had a few dozen responses, but only a few from those who could not reach the site. I still need more responses from any ISP, but especially from people who use Verizon DSL or BellSouth.
Odds of being chosen for a $25 Amazon gift certificate are still good!
Please respond before Wed noon EST.
Thanks in advance,
- Earl
http://EarlDaniels.net/index/dns/
timjpriebe posted this at 12:27 — 11th October 2005.
He has: 2,667 posts
Joined: Dec 2004
I've responded with the form. Good luck with the problem, Earl.
EarlDaniels posted this at 13:09 — 13th October 2005.
They have: 14 posts
Joined: Oct 2005
Thanks for everyone who helped so far.
Fortunately (or unfortunately form some point of view), I had 10% of the responses from folks who could not reach the site. The problem is still not obvious. I first thought it was a DNS problem, but some folks could resolve the IP# but could not reach the site... {sigh}. At least one case might be attributed to the Level3-Cogent feud, but most of the others could not (our statewide PeachNet has connections to both Cogent and Level3)
Although my incentive period has ended and the two certificates sent, I am still interested in cases where folks cannot reach our site ( http://law.gsu.edu/home.php ). I will leave the feedback page up for now for those gracious enough to help.
timjpriebe posted this at 14:14 — 13th October 2005.
He has: 2,667 posts
Joined: Dec 2004
Just wanted to let everyone know that Earl did, indeed, send gift certificates. I was the lucky recipient of one.
Good luck with the problem, Earl.
Tim
http://www.tandswebdesign.com
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