Complaining customer
Hello all.
I registered a domain for a customer approximately a week ago, and they are already complaining about how long it is taking for the domain to be pointed to the correct place, currently the registrars have pointed it at a bunch of advertising as a holding page - which is annoying my client even more.
I had always accepted that registering a domain will take a little time - but now I am wondering whether the client might be right, which brings me to the question:
How long should it take to register a domain (and get it pointing to the correct web space)?
a Padded Cell our articles site!
Renegade posted this at 09:05 — 9th October 2003.
He has: 3,022 posts
Joined: Oct 2002
I have no idea, would probably say no more than a few days? :S
The Webmistress posted this at 09:39 — 9th October 2003.
She has: 5,586 posts
Joined: Feb 2001
Normally 24 hours maybe 48 at the most.
JeevesBond posted this at 12:22 — 9th October 2003.
He has: 3,956 posts
Joined: Jun 2002
In that case Webmistress who would you use if you wanted 50-100 meg of space; support for PHP, MySQL etc?
Bearing in mind the space has been created and the domain has been registered...It's just changing the DNS to point at the correct place that seems to be a sticking point.
Also, does anyone here use easily.co.uk? If so any opinions?
Thanks in advance for any help!
a Padded Cell our articles site!
andy206uk posted this at 14:39 — 9th October 2003.
He has: 1,758 posts
Joined: Jul 2002
The hosting company I work for usually has hosting accounts up and running within 15 minutes of the order being processed. DNS propogation might take up to 48 hours but its rare. If you registered the domain at the same time as ordering the hosting, theres no way on earth it should be pointing at advertising while they set it up.
Changing DNS records should take 24-48 hours max. (the actual process takes less than a minute if done manually).
I have experience of Easily, i think they're a bit naff (they put adverts on paid for hosting accounts!), but I guess my opinions arent really fair since I work for a (close) competitor.
If this seems like a plug take it down, but my honest opinion is that the company I work for *is* one of the best (well... in the UK anyway).
We do a 100Mb hosting account with Perl, PHP, MySQL, Chillisoft ASP, Frontpage extensions, Shared SSL, Unlimited Email aliases / forwarding accounts, 10 POP3 Accounts, Server side virus & Spam protection, Webmail, Webalizer Stats and 2GB data transfer per month. The price is [reasonable].
I'm not going to put the web address here incase it seems like spam, but if you want the URL PM me.
Andy
JeevesBond posted this at 17:36 — 10th October 2003.
He has: 3,956 posts
Joined: Jun 2002
Just thought I'd close this one off with an explanation...Bloomin' hosts forgot to update the DNS! At the sane time there was something wrong with the e-mail server so none of my e-mails asking: "What's going on," got through; when I managed to get hold of the guy on ICQ it took a whole 2 minutes to fix...Sigh.
Thanks for the help with this guys!
a Padded Cell our articles site!
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