Help - what does the following error mean?

They have: 7 posts

Joined: Jan 2009

Hi there can anyone help and advise what this error means and what could have caused it?

Basically we are working with another company's 'off the shelf' solutions to build a website for our client. We have been provided with the template files to skin, which we have done and they work fine on our local server.

However, we've uploaded our files to the place in which they will finally site and we now get an error. The site now pops up a security box asking for a username and password, and also, one of our login pages that initially was working, now displays the following error;

HTTP Error 401.5 - Unauthorized: Authorization failed by an ISAPI/CGI application.
Internet Information Services (IIS)

I've asked the server guys whether anything has changed and they said nothing has.

Could it be something in the login page (.asp) file thats causing the error?

I'm a front end developer so it's going over my head a bit and the developer is on leave tomorrow and we've got a very unhappy client!

Thanks in advance

decibel.places's picture

He has: 1,494 posts

Joined: Jun 2008

bummer! Sad

The first thing you should do in these situations is Google the error

This looks like it could be your answer

They have: 7 posts

Joined: Jan 2009

Hi thanks for the reply - i am googling the error as we 'speak' however a lot of the articles are too technical for my understanding, or just simply say that something on the IIS isn't configured correctly - but as mentioned above, the server guys say nothing has changed.

decibel.places's picture

He has: 1,494 posts

Joined: Jun 2008

I'm not sure, but it seems to be an error communicating with the IIS server, so although nothing has changed, accessing it remotely is problematic.

Did your install ever work at some point?

greg's picture

He has: 1,581 posts

Joined: Nov 2005

Well according to the MS KB article, it's a permissions issue. The article links to the solution, if that's the bit you are having problems with someone who knows more about Microsoft might help.

I could try to break it down and simplify it, but in truth I have never dealt with MS server stuff, and there might be something required or additional measures that one can only know with experience and so might suggest something that would cause a security risk or cause errors.

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