Drupal Forums AWOL at GoDaddy?
I set up the site a couple of months ago, with two forums.
They stopped working, suspiciously around the time that GoDaddy was announcing "migrations"
As noted, Drupal is connecting with the db.
The forum content is viewable in the "mysite" pages, but not in the forums themselves - the forums have the title and no posts.
Tried reinstalling the forum and advanced forum modules...
I'm pretty sure GoDaddy broke the site, and it is sleazy to charge $150 to attempt to restore it.
Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir/Madam:Thank you for contacting Hosting Support.
The issue with missing content at www.example.com/forum/3 is not caused by any recent account migrations. Please keep in mind that if and when we perform an account migration, the databases are not affected. Therefore, the content for Drupal would not have been corrupted due to a migration.
Further review of this site shows that you are using search engine friendly URLs. This issue might be caused by using this configuration. However, we are able to view content at www.example.com/drupal/contact and www.example.com/drupal/tracker. This shows that Drupal is connecting to the database and shows that some of the search engine friendly URLs are working.
Unfortunately, because you are using a 3rd party application, we are not able to further review this issue, as we do not troubleshoot 3rd party applications. If you would like for us to restore your hosting account and databases to see if this resolves this issue, we can. A hosting restore will cost $150 to complete. If you choose this option, please reply to this email with the following:
- The last four (4) digits of a payment method on file.
- Permission to charge this payment method for $150.
- Permission to overwrite the current data in your hosting account.
- Date and time you wish for us to restore the content to. Please keep in mind that we can only restore content from within the last 30 days.Please contact us if you have any further issues.
Regards,
Lee J.
Hosting Support
JeevesBond posted this at 03:29 — 8th January 2009.
He has: 3,956 posts
Joined: Jun 2002
Certainly sounds like they broke it, you could probably get the $150 charge waived, if you kicked-up enough of a stink.
I would only bother if you're certain they broke it, and you lost some important stuff.
a Padded Cell our articles site!
decibel.places posted this at 04:00 — 8th January 2009.
He has: 1,494 posts
Joined: Jun 2008
The odd thing is the content is still there, it gets pulled into the "mysite" pages - assigned to the correct forums, but only in mysite.
Also, new posts to the forums only appear on mysite - weeird
It was a real bitch to move the site from my "normal" dev server to her GoDaddy account... and now this...
I will look for an old db backup, perhaps.
The owner also got this notice, a couple of times - although they say the old db is still active, I tried switching to the new db url, but it is the same - I have not had time to examine the db directly...
So when she asked them to fix it, they sent the notice about charging $150 to "reset" her hosting account for using 3rd party software, which really freaked her out...
Jeez, that's one reason I left StartLogic, they changed a db password on me and refused to fix it... what kind of hosting company goes around changing the db? Oh yeah, I guess if you are GoDaddy you can do what ever you want, and then charge the clients to fix your mess. One reason I started offering my own [reliable] hosting (not a plug, just the facts, ma'am).
pr0gr4mm3r posted this at 04:08 — 8th January 2009.
He has: 1,502 posts
Joined: Sep 2006
This is precisely why I manage my own servers. Nothing like this breaks unless I brake it.
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