uploading content to isp

They have: 5,633 posts

Joined: Jan 1970

Hi,

Can anyone help please.
I have just uploaded a website to the isp but my client is saying that the old index.html file is still coming up on their machines even though it has been overwritten.

I have instructed them to clear their cache but the problem is still occurring.

What can i do?

The site works on machines that have come to the site first time but the client can't see it so think that it doesn't work.

many thanks
Leigh

The Webmistress's picture

She has: 5,586 posts

Joined: Feb 2001

It is probably their isp caching the old version. This happens quite a lot and they'll either have to speak to their isp and ask them to refresh their system or more probably be told they'll have to wait!

Julia - if life was meant to be easy Michael Angelo would have painted the floor....

They have: 29 posts

Joined: Jun 2003

ISP's cache is going to be reset so the user will be able to see the updated content soon. It actually takes about a few hours. (That is what i know)

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