Mr Site and my domain names - hmm

I bought and set up a Mr Site website and then after a couple of months I decided I wanted to be a little more independent so I went with a different host so I could build my own website. I'm no expert, but I know a little.

But while with Mr Site I bought 3 domain names. On announcing to them that I was leaving they told me it is part of their terms that I had to pay 15 pounds per domain name for the costs of transferring that domain name. I wasn't happy to learn this, but it was in the terms (in very small writing) so I paid 45 pounds on the 30th June 2010.

It's now the 11th of July and the only thing I have received from them was an automated email which contained a code for ONE of the domains in it which did not even work - it produced an error when I used it to try to transfer the domain over.

I have tried to contact them many times and a few times they have got back to me. In fact the one code that was sent to me was no doubt due to contact I had just had with them by email.

Probably I didn't start off on the right foot with them as I did tell them right from the start exactly what I thought of their policies on payment for domain transfers (though certainly not with any impolite wording)...i.e. I think it is highway robbery to charge a person 45 pounds to transfer 3 domains.

Could this be the reason why I still don't have access to those three domains after almost 2 weeks?

Is it normal for a process like this to take so long?

Is this normal for Mr Site?

Do I actually own the domains I bought through Mr Site or are they dodgy?

Perhaps someone here could give me some advice?

Thanks.