godaddy email

brandon bevis posted this at 07:36 — 17th December 2005.

Joined: Dec 2005

Hello,

We are a reseller for godaddy only for our email since we don't want to mess with email servers too much but we are having major support requests from our customers regarding their godaddy email - like people they send to not getting their email and such. Of course calling godaddy regarding this doesn't really help since they pretty much say it's our customers isp (which is just bull), but I would love to know if anyone else is having this problem and if so a solution?? or if not an easy way to switch to someone else for our customers email accounts?

Thanks for any help.

-Frustrated of email problems from godaddy email

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James posted this at 08:23 — 17th December 2005.

He has: 127 posts

Joined: Dec 2005

I'm afraid to say, it actually might be your ISP.

Find out your ISP's smtp mailservers and ask your clients to use them instead of the real mailservers. This might help.

If your clients are getting problems when they are using a webmail system, then obviously the problem is not ISP.

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mysticalfairy posted this at 18:32 — 19th December 2005.

They have: 3 posts

Joined: Dec 2005

sounds like the ISP to me as well

lex posted this at 21:45 — 19th December 2005.

They have: 96 posts

Joined: Jul 2005

Are you setting more then one ISP for your email program..if so...

The only thing I have encountered is some ISP don't like different outgoing mail servers so you may want to try setting all outgoing mail servers to be the same ISP.

PalSys posted this at 03:47 — 14th January 2006.

They have: 10 posts

Joined: Jan 2006

Sounds like an ISP problem. GoDaddy, however, has never excelled in the support department.