Disk space
I've been so confused - I keep getting this e-mail from my Web host:
Problem domains for client with login 'justjeni':
Domain name: fitnessandfreebies.com
Disk usage: 344117031
Disk space limit: 314572800
Traffic: 2057049700
Traffic limit: 31457280000
**************************************************
So okay, I'm using too much space, I get that part and have been taking down stuff like crazy (and not one bit happy about it...), but what confuses me is, when I signed up, the package said - and still does say - I would have 1000 MB of web space. My confusion comes in right here - I can fit my entire Web site and files of my own on a 100 MB zip disk with tons of room to spare - how can I be taking up too much disk space? Clearly my bandwidth isn't the problem - can anyone help me understand this? I've e-mailed these people five times and submitted three support tickets practically begging them to explain and they simply will not answer me. This has been going on for four days now and I keep taking more and more material down - shoot, I'll have to move the whole d**n site pretty soon! (All those error pages now... )
justjeni posted this at 03:08 — 15th May 2003.
They have: 59 posts
Joined: Apr 2003
PS - Three days ago I cleaned out all my Web mail, too (did have 417 emails!), and this e-mail came in today...thanks!
Suzanne posted this at 03:23 — 15th May 2003.
She has: 5,507 posts
Joined: Feb 2000
Sounds like they are having an issue on their side. Did you check out the raw log files? And if you're supposed to have more space, hon, you need to call them.
justjeni posted this at 04:00 — 15th May 2003.
They have: 59 posts
Joined: Apr 2003
Thanks Suzanne! So then there is something funny here - I'm not totally off the mark? I guess it is time to find a telephone number - tried but didn't have any luck in the support section, but you'd think they'd have one somewhere! I'll take a look again - just don't understand why they can't answer an e-mail for pity's sakes (or five I should say!) They're auto responder sure is working well...
Fitness and Freebies
justjeni posted this at 04:01 — 15th May 2003.
They have: 59 posts
Joined: Apr 2003
PS - I don't know how to check the raw log files...(is my face red!)
The Webmistress posted this at 07:19 — 15th May 2003.
She has: 5,586 posts
Joined: Feb 2001
How you check the raw logs will be down to the access to them that the hosts allow. Some will allow you to download them from the control panel and others via ftp, while others will only give you limited access to the stats through their own stats program. If you do download them (it may be a huge file) then it will be a jumble of lines of text showing ip addresses, pages viewed, etc but you really need to run them through a program to make any real sense of them.
Julia - if life was meant to be easy Michael Angelo would have painted the floor....
justjeni posted this at 21:22 — 15th May 2003.
They have: 59 posts
Joined: Apr 2003
Thanks - I did spend some time (finally!) looking into this and my host has this in their instructions:
"This log allows you to view the visitor statistics of your web site. To activate access logging create a folder with the following name in your hme directory: "log". This folder has to be on the same level as the "WWW" and "cgi" folders. In the "log" directory create the following file: "access". As soon as this file is created, logging will begin and every connection to your web site will be recorded to this file."
That is what you mean, right? Well, I feel pretty sure I get most of this, but am a bit confused at this access file. I do use the .htaccess file for an error 404 page, but this simply says "access". Can I create that in notepad, do you know? And must there be any data in it, or can it just be empty? If so, how do you save an empty file? Forgive my ignorance, but I confess I've been a bit chicken about all this stuff, but it's way past time I learn! (No confidence...) Appreciate any tips/hints you can share!!
Fitness and Freebies
Suzanne posted this at 12:58 — 23rd May 2003.
She has: 5,507 posts
Joined: Feb 2000
.htaccess is NOT the same as access. It sounds like you need to create a blank file called "access" (no extension), yes, Notepad is fine.
justjeni posted this at 20:09 — 23rd May 2003.
They have: 59 posts
Joined: Apr 2003
Thanks Suzanne! I'll have to give this a try and see what happens - about time, too!
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