Communitech.net - I'm frusted

I wans't really thinking about sueing, anyway, allthough I have an insurance that would cover the cost.

In my order form I mentioned under special needs or something like that, that I would need to have my MX-Record changed. I also wrote an eMail asking for a couple things that I would need, and I find now that they confirm any of the needs like "cgi everywhere" and SSI but they just forget the MX-Record.

Well, my only option is now to install real web based eMail on my account. I dont like that at all though cuz it takes away a lot of resources and its also time-consuming to maintain. Especially if they cancel my account due to too high system resource use due to the web based eMail program that I only have because they would not change the 10 bytes of the MX-Record; That would be perfect irony.

Bye,

Malte

PS: Maybe I should have added this thread to the older communitech one, but I didnt see it. Sorry.

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Malte Ubl - Germany
http://goKewl.com/

hmmm, i wrote them a pre sale question a few weeks ago asking if they change mx and they said no. guess this goes to show that companys need to speak with one voice even thought they may have many employees or at least answer all your order questions. try these folks, they told me via icq that they change mx records for free www.amhosting.net

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Isn't it time you started making money with your site!
http://www.birminghamnet.com/cgi-bin/links/pages/WebmasterResources/MakingMoney

I think its totally absurd not to change it. I chose Communitech out of about 20 hosts I looked @ and all of them probably would have changed the record. I send the same eMail to all of them, and I obviously made the wrong decision.

Does anybody here know a reason not to change the MX-Record for a customer?

Maybe they are a reseller for a host....

No - they are not.
JP

Many hosts will do this..

As for reasons why a host would not do this.. I tend to be hard pressed in thinking up ideas.. but here's my best shot at it:

1. We've changed the MX-Records for quite a few domains... in one case a site owner had emailed us requesting support on why their email wasn't working correctly... we had began a conversation with the client in an attempt to fix the problem.. BEFORE realizing that it wasn't us the problem was with... ergo.. we didn't check to make sure their email was handled by us before begin the support call.. a larger host may be trying to prevent that type of scenario.

2. It does take a someone off of whatever task they are working on to stop and make the changes required.. quite possible a larger host doesn't want to have to have a tech available for that type of task.

3. You say Communitech claimed their reason was for some type of added spam protection..

Ok.. that's all I can think of

On the flip side -- if you need that type of service you probably will need to switch hosts -- Just make sure you ask specifically if this service is available and make sure you receive a clear YES answer before moving.

As an aside... I have to agree with Chad in reference to why so many extra rules/regulations are created by hosts.... when doors are left open, ppl can, will, and do, walk through them

Deb

Hi,

first of all, I am back in Germany and I will have more time to post here again. So Hi Everybody.

I signed up with Communitech.Net, especially because I heard that they host these forums and at first I was quite pleased with their services and server performance. But now they won't change my MX-Record. I use Bigmailbox.com and thus need the MX-Record topoint to their mail servers. More than a 1000 people have eMail accounts with my site goKewl.com and I won't skip that service just cuz some stupid company policy that says no change in MX-Records. They say it is to prevent spamming but actually all they do is have another server handle the mails, so they would have much less traffic themselves. The so-called support manager probably doesnt even know what the h*ll a Mx-Record is and just reads through their long long list of policies instead of using his brain.

They are even so "nice" to give me back my money, because I have to change servers again. What they dont understand is that it is a lot hard work to move a site and that the last thing I want is to move it again.
Does anybody know a reason why its so damn hard to use a text editor to change mail.goKewl.com to mailrecv.gohip.com?

Well, please tell me other places were I can leave my frust again Communitech.net, so they get bankrupt or something. Maybe I should just sue them to make them feel the pain.

Later,

Malte Ubl

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Malte Ubl - Germany
http://goKewl.com/