Best/Verio Review - My Experience with Best.com (Posted by doren)
Me and my girlfriend choose best.com (a subsidy of Verio) to host our first site AND be our provider. We are designers using Macs although we have some NT experience.
My girlbuddie was tearing out her hair trying to get their provider service to connect, and was unsuccessful with email.
So far this has been our experience:
1) TechSupport, newbies needed help from supervisor to answer questions. To many 'contact Apple it's their fault' answers. I finally started to help her and realized that:
A) they probably provided us with an outdated PPP control panel. The techsupport guys said that MacPPP v.1 would work with system 8.1. I doubted after finding that v.2.01 was the latest version. Am I right?
B) They were unable to advise my admittedly newbie girlbuddy how to config it. Leaving out the server name in the PPP panel and the Implicit Search Path:/Starting Domain Name: in the TCP/IP control panel.
I was finally able to connect by downloading the newest version of MacPPP and configing it myself.
2) Software. Foolishly Verio supplies a CD that autoloads a Silly Director movie as an interface for their installers. Really dopey.
More later as I struggle with eMail.
We'll try dreamhost next time.
DebS posted this at 23:07 — 26th October 1999.
They have: 6 posts
Joined: Jul 1999
Never use a dial-up ISP as your host if you're serious about your business. They're spread too thin to offer adequate support. Go with a reputable company that is devoted entirely to hosting.
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Deb Suran, sysop, Musical Instrument Makers Forum http://www.mimf.com
Forumhosts: how to put your forum on the Web http://www.forumhosts.com
Jaiem posted this at 02:31 — 27th October 1999.
They have: 1,191 posts
Joined: Apr 1999
Absolutely agree with Deb. ISP may know communications but don't know Jack about e-commerce, web setup or design etc. no matter how they try to tell you they're an e-commerce provider.
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doren posted this at 17:51 — 27th October 1999.
They have: 100 posts
Joined: Sep 1999
Good advice. I think this company is the opposite. They can do the hosting thing but don't know about the provider thing.
So, I got connected by upgrading to MacPPP v.2.0 on my system (Mac OS 8.5.1). No big deal. Got my email account working. Only problem I have now is, my former provider uses Slip, Best uses PPP. So I either have to reconfig my TCP/IP each time (Good Practice I guess) or boot off my old system on my old drive to read my other email account. Also no big deal.
Struggled (Loacoon?) with my girlbuddy's computer (Mac OS 8.1) for a couple of hours. She was the newbie who spent 30 hours with tech support. Tried various software upgrades, Open Transport, etc and failed. I booted off a removable zip, with a system (8.5.1) that I use for system repair. Installed and configed TCP/IP and PPP and connected. Configed email & got on email server.
Seems either her system is screwed up or they can't connect with OS 8.1. She connects via MacSlip to our earlier provider no problem, so at this point the evidence points to Best and their support of Open Transport on the Mac.
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