Advise on wheather to take my host to court
We are a very small new company starting with a tiny budget. Our site uses asp and an NT server. What happened was that it took our host about 2 weeks to even get our name registered and up and running, then it transpired that they only had ASP version 1.0, even though they swore all their servers had version 2.1, Finally they admitted fault. There was also a problem whereby they could not convert the database from MS Access to SQL server correctly. All the fields we specified to being 255 characters in lenght were only 50. They also used an incorrect date format. In the end I had to do it myself. Then we are told they cannot provide statistics for our site because it is NT hosted. But if we pay extra they can, even though it is part of our package. We use everyone.net for free e-mail, but our host had to discontinue our e-mail setup with them because they said we could not have both! 2 months later it all seems to be fixed. We originally went with them because they are the largest company in Ireland doing these services and said they would have the whole site up in 48 hours. Finally they told us that it was a learning experience for them. I don't know much about hosting but I find I have to tell their tech support what to do. At the moment we are starting legal proceedings for this. Do you think we have a point? We had customers organised for those months they messed up.
But because we have very little money we don't know weather to pursue them to court and possibly lose out. Any opinions on this?
Anonymous posted this at 10:26 — 5th June 2000.
They have: 5,633 posts
Joined: Jan 1970
let me guess was it esat? im irish and i just did http://www.mullingarequestrian.com the people i made the site for insisted that i host their site with esat, and i did it very reluctantly. They seem to have competitions of who can supply the most pointless emails, anyway no big problems yet
Justin S posted this at 13:17 — 5th June 2000.
They have: 2,076 posts
Joined: Jun 1999
Do they provide any guarentees? 'Cause people can say "we offer ________," but unless they have a guarentee then it's not worth much. If they've ripped off your credit card, or something like that, then I'd say you have a little something. But poor service, unless guarenteed, won't be strong at all...
------------------
Critiquing over 1000 sites on the Internet today...
Justin Stayton - [email] [icq]
Anonymous posted this at 00:41 — 6th June 2000.
They have: 5,633 posts
Joined: Jan 1970
If you signed a contract specifying the services the host was to provide you have a legal case. If you’re not satisfied with the services rendered cancel your account with them and move to a more reputable web host. Call your credit card company as well and inform them that you were not happy with the services. Most credit card companies (American Express more then others) will refund your money completely.
I don’t see the point of pursuing legal action against the host unless you have a specific hosting contract with the company, which they have failed to live up to.
------------------
Adam
AIS Internet Solutions
[email protected]
www.aisinternet.com
BitSurfr posted this at 03:42 — 6th June 2000.
They have: 29 posts
Joined: Dec 1999
It sounds to me that they DID provide the service. they DID convert your database (just not the way you thought they would), it doesn't (legally) matter what kind of date format they use, they DID register your name, they SAID (but I bet never guaranteed, or only guaranteed for setup fee) for 48 hour setup, and they never made a guarantee about email. Basically, it looks like they did what they said they would - maybe not in the way you though they SHOULD, but they did do everything.
The only thing that I can tell they did wrong was the wrong version of ASP. (Which I doubt would make too strong of a case.)
As they say, you are SOL. (**** out of luck)
adam > it's two months: too late to cancel the credit card fees. maybe for the last month, but not for the bigger setup fees.
Owen
[This message has been edited by BitSurfr (edited 05 June 2000).]
Visit www.pbbt.com for great jokes, humor, and funny stuff!
TWTCommish posted this at 15:02 — 27th June 2000.
They have: 62 posts
Joined: Jun 2000
I'd call your credit card company and ask for a refund...the host seems to admit guilt and likely won't make a big fuss over it...
You've down your part by alerting the world of their poor service...not that I'd ever host on an NT server anyway.
------------------
Chris Bowyer
MyCoding.com: Join our Mailing List for Launch Notification!
"I'm not an insomniac, I'm a web designer."
Movie Forums | Quote DB | Scriptomizers | Distance Learning | M. Night Shyamalan
About Taxes | Hacker Dictionary | Conference Calls | Dietary Supplements
Traveling Advice
trespasser posted this at 18:02 — 27th June 2000.
They have: 21 posts
Joined: Jun 2000
I have to agree with Chris' warning about NT. As your skills grow and you want to get into more advanced applications, an NT host does not "grow" with you. NT becomes a nightmare any time you start itching to do anything beyond standard HTML pages, or at least that has been my experience. I used an NT host once, never again.
------------------
:
Win Seven Free Domain Names!
:
Big Commissions - Paid on Time!
thinkhost posted this at 01:49 — 28th June 2000.
They have: 84 posts
Joined: Apr 2000
Yeah, definitely a good reason we don't use NT servers and never will, even though I am certified by Microsoft. Ahem!
NT has its good sides, such as for a day-to-day network in an office, but not for webhosting, not by a long shot. How do you like to have your site rebooted every time a a new security patch needs to be installed on ANY software on the server?
Thats what NT requires!
Sincerely,
Vladislav Davidzon <[email protected]>
Web hosting from $7/mo, domains for $15/year!
ThinkHost.Com Web Hosting Services http://www.thinkhost.com
TWTCommish posted this at 02:14 — 28th June 2000.
They have: 62 posts
Joined: Jun 2000
NT has it's advantages: full FrontPage support for the HTML/disabled (just kidding), ASP support, stuff like that...but let's face it...better to go with Unix/PHP than NT/ASP...PHP is more like Perl anyway, and odds are your average webmaster is somewhat familiar with Perl anyway.
------------------
Chris Bowyer
MyCoding.com: Join our Mailing List for Launch Notification!
"I'm not an insomniac, I'm a web designer."
Movie Forums | Quote DB | Scriptomizers | Distance Learning | M. Night Shyamalan
About Taxes | Hacker Dictionary | Conference Calls | Dietary Supplements
Traveling Advice
thinkhost posted this at 21:17 — 28th June 2000.
They have: 84 posts
Joined: Apr 2000
Chris,
ASP is available under unix -- there is some sort of a port I read about somewhere... When I last looked at it it was QUITE expensive though!
Want to join the discussion? Create an account or log in if you already have one. Joining is fast, free and painless! We’ll even whisk you back here when you’ve finished.