Acceptable downtime of web site

They have: 2 posts

Joined: Aug 2003

Before I go and change hosting companies I'd like to know what are your experiences with downtime. My site has had a couple of outages and twice the email forwarders got wonky, and then there was a few times the stats wouldn't update or various parked domains wouldn't propogate. Before I change hosts and then discover that this happens with every host due to the nature of such a complicated network could anyone relate to me how much downtime there site has experienced or any glitches from the host. Thanks very much!Smiling

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

Rule of thumb: You get what you pay for. Wink

They have: 2 posts

Joined: Aug 2003

Yes indeed that seems to be the case but sometimes we get the same thing at a higher cost because of a fancy logo Smiling So, if I double what I am paying now for hosting, or triple what I am paying now will these problems go away? I'm just wondering if people who pay 32.95 per month have problems like the people who pay 19.95 per month or 9.95 per month? All these hosts say 99.99 percent uptime but is paying more going to actually benefit me in a major way? I'm just curious as to what you consider acceptable downtime or glitches that are a natural part of the business...

He has: 1,016 posts

Joined: May 2002

Although I would suggest you stay away from the "cheapest" webhosts, hence the saying "You ge what you pay for" and the fact that when you purchace a car, tv, computer, etc you never buy the cheapest, you will find both good and bad webhosts that are cheap/expensive. What you should do is to investigate about a webhost before you signup. For example, check webhostingtalk.com for comments about that webhost, make sure you have an uptime guarantee that refunds your money if not met, email them and see how helpful they are, etc.

He has: 1,758 posts

Joined: Jul 2002

Generally DNS propogation is rarely the fault of the hosting provider. Thats usually down to your ISP, so if domain names don't resolve quickly its usually cos your dailup/broadband provider are lazy and not updating the DNS at their end.

Andy

They have: 13 posts

Joined: Aug 2003

The server I use is a reseller account that my friend baught and i pay him for the sytem rescources I use, and it is a a very good price. There isnt much downtime and when there is its usually becasue they need to restart Apache (and someone who has control fo the server is usually online). In my case I wouldn't want more than an hour of downtime becasue I have a game. People get worried when a game is down too often and may stop playing.

A new MMORPG is on the way!
YourJoking.com | ForgottenCreatures

They have: 36 posts

Joined: Jun 2003

I would imagine that if your business depends on the site being up, any downtime is unacceptable. Personal sites, little hobby sites, that would not matter as much.

With this in mind, I would check out support staff response by calling them and emailing them. That is a good indicator that if something does happen, it would get resolved quicker. Also, look for a company that monitors their servers if uptime is important.

I would say the you pay what you pay for is mostly true, but sometimes you can pay a lot and still get nothing. HTH Smiling

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