Eek!! Help
Well this is strange, confusing, and i thought impossible.
I ran the Windows Updater, ran LiveUpdate to get new Norton Anti-virus Definitions...
Rebooted, and got "the blue screen of death"
"Error While Initializing CONFIGMG... Windows Protection Fault. You must restart your computer"
So I restart, and run in safe-mode. Follow everything it says to do.
Still can't initialize CONFIGMG...
I call Dell... Wait on hold for 1 1/2 hours... They tell me back everything up and call them back to wipe the computer clean.
Well I call back, and go through windows Setup, at which point I have to leave, so the guy tells me to call back later...
During setup, I format the drive, get rid of all old settings, clear everything and then Install the new OS.
After I return to finish setup, I reboot and up comes Windows with all my settings and all my files. Confusing eh??
It gets worse.
Norton Anti-virus tells me that I have a virus. So I quarantine the file.
Reboot, and the OS can't load cause norton can't find the Virus definition files.
Ack
So I boot it back into safe mode, uninstall Norton, reboot. Works fine, everything is there. Except Norton.
I go to the norton site, and download a patch for that.
Reinstall Norton, come back. Same error.
Back into safe mode. Uninstall.
I try this 4 more times with 4 different patches, all for the same fix.
Now I'm running with no anti-virus software (ah!!) but I have my computer back running.
Ever heard of this error or anything like it??
Thanks
mjames posted this at 19:30 — 11th November 2001.
They have: 2,064 posts
Joined: Dec 1999
Ouch, what OS is this? Sounds like a headache. What a way to get (more) gray hair!
nike_guy_man posted this at 19:32 — 11th November 2001.
They have: 840 posts
Joined: Sep 2000
Running Windows Millenium
Thinking about upgrading to XP Pro
Any idea how to get Norton to work?? No response to my email to them
Grandmaster posted this at 23:03 — 11th November 2001.
They have: 677 posts
Joined: Mar 1999
Format and do a clean install of windows xp, then try it, that what I would do if i were i your shoes.
But if you absolutly need a virus scanner, here is a great one: http://housecall.antivirus.com/housecall/start_pcc.asp
Ken Prescott
disaster-master posted this at 04:22 — 12th November 2001.
She has: 2,154 posts
Joined: May 2001
I feel for you. Don't hold your breath waiting for Nortons to reply back. I am by no means an expert but I would say that you still have the virus.
I got a virus once and took my computer to the shop, they supposedly wiped the HD clean. When I got it back and poked around it was still there. I finally just got a new computer cause that viurs shot mine to hello and back.
tmay posted this at 09:51 — 25th November 2001.
They have: 75 posts
Joined: Sep 2001
Did you solve your problem? If not, try upgrading your BIOS.
*edit - Yikes, I didn't think all these threads in this forum were that old. I'll go back to my hole now.
-Troy May
PC Sympathy
Admin at HFT Online
nike_guy_man posted this at 15:49 — 25th November 2001.
They have: 840 posts
Joined: Sep 2000
I managed to partially fix the Norton problem.
I downloaded and installed a patch from them and got the scanner to run. I had the nimda.A virus. Ouch.
It had infected 56 files, so I quarantined and removed them.
However, auto-protect still returns the error that it can't find the definition files.
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