Eek!! Help

nike_guy_man's picture

They have: 840 posts

Joined: Sep 2000

Well this is strange, confusing, and i thought impossible.
I ran the Windows Updater, ran LiveUpdate to get new Norton Anti-virus Definitions...
Rebooted, and got "the blue screen of death"
"Error While Initializing CONFIGMG... Windows Protection Fault. You must restart your computer"
So I restart, and run in safe-mode. Follow everything it says to do.
Still can't initialize CONFIGMG...
I call Dell... Wait on hold for 1 1/2 hours... They tell me back everything up and call them back to wipe the computer clean.
Well I call back, and go through windows Setup, at which point I have to leave, so the guy tells me to call back later...
During setup, I format the drive, get rid of all old settings, clear everything and then Install the new OS.
After I return to finish setup, I reboot and up comes Windows with all my settings and all my files. Confusing eh??
It gets worse.
Norton Anti-virus tells me that I have a virus. So I quarantine the file.
Reboot, and the OS can't load cause norton can't find the Virus definition files.
Ack
So I boot it back into safe mode, uninstall Norton, reboot. Works fine, everything is there. Except Norton.
I go to the norton site, and download a patch for that.
Reinstall Norton, come back. Same error.
Back into safe mode. Uninstall.
I try this 4 more times with 4 different patches, all for the same fix.
Now I'm running with no anti-virus software (ah!!) but I have my computer back running.
Ever heard of this error or anything like it??
Thanks

Laughing out loud

mjames's picture

They have: 2,064 posts

Joined: Dec 1999

Ouch, what OS is this? Sounds like a headache. What a way to get (more) gray hair! Sad

nike_guy_man's picture

They have: 840 posts

Joined: Sep 2000

Running Windows Millenium
Thinking about upgrading to XP Pro
Any idea how to get Norton to work?? No response to my email to them

They have: 677 posts

Joined: Mar 1999

Format and do a clean install of windows xp, then try it, that what I would do if i were i your shoes.

But if you absolutly need a virus scanner, here is a great one: http://housecall.antivirus.com/housecall/start_pcc.asp

Ken Prescott

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

I feel for you. Don't hold your breath waiting for Nortons to reply back. I am by no means an expert but I would say that you still have the virus.

I got a virus once and took my computer to the shop, they supposedly wiped the HD clean. When I got it back and poked around it was still there. I finally just got a new computer cause that viurs shot mine to hello and back.

tmay's picture

They have: 75 posts

Joined: Sep 2001

Did you solve your problem? If not, try upgrading your BIOS.

*edit - Yikes, I didn't think all these threads in this forum were that old. I'll go back to my hole now. Smiling

-Troy May

PC Sympathy

Admin at HFT Online

nike_guy_man's picture

They have: 840 posts

Joined: Sep 2000

I managed to partially fix the Norton problem.
I downloaded and installed a patch from them and got the scanner to run. I had the nimda.A virus. Ouch.
It had infected 56 files, so I quarantined and removed them.
However, auto-protect still returns the error that it can't find the definition files.

Laughing out loud

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