The Computer problem queen again

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

It me again with puter problems. I don't know what is going on with my computer but I first started having problems with images not displaying. Now I am unable to go to some web sites and the list keeps growing. I will get the "The page cannot be displayed" error and if I click the "Detect Network Settings" on that page it will most of the time let the page load. I have searched the Microsoft Knowledge base and followed their directions on several different things.

Does this sound like a problem with my settings under Internet Options, and IE6.0 problem or maybe a problem with my ISP? I would like a little heads up before I go accusing or e mailing microsoft or my ISP.

HELP!! :whine:

mairving's picture

They have: 2,256 posts

Joined: Feb 2001

Quote: Originally posted by disaster-master
It me again with puter problems. I don't know what is going on with my computer but I first started having problems with images not displaying. Now I am unable to go to some web sites and the list keeps growing. I will get the "The page cannot be displayed" error and if I click the "Detect Network Settings" on that page it will most of the time let the page load. I have searched the Microsoft Knowledge base and followed their directions on several different things.

Does this sound like a problem with my settings under Internet Options, and IE6.0 problem or maybe a problem with my ISP? I would like a little heads up before I go accusing or e mailing microsoft or my ISP.

HELP!! :whine:

DM, it could be a lot of things. The first thing that I would do is to clear your temporary internet files folder. To do so go to:
Tools/Internet Options/General
Then click the Delete Files button in the TIF area. That is assuming that you are using IE.

If this doesn't help. Then try accessing websites by IP addresses instead of names. 66.96.208.181 is the IP address of Webmaster-Forums.com . If you have no problem at all with getting to websites with the IP addresses, then the problem is most likely a DNS problem with your ISP.

A couple of other questions to answer if these steps don't work.
-What kind of provider are you using (cable, dialup, etc)?
-Are you running a firewall or a router?

Mark Irving
I have a mind like a steel trap; it is rusty and illegal in 47 states

taff's picture

They have: 956 posts

Joined: Jun 2001

just with IE6?

I've had some weirdness with this browser myself such as being unable to view source until I empty my cache. This has happened twice with IE6 and never ever with any other browser.

I think I've had the "The page cannot be displayed" problem as well - just refreshing seems to solve it.

Looks like MS has put out a buggy browser!

.....

mairving's picture

They have: 2,256 posts

Joined: Feb 2001

Quote: Originally posted by taff
just with IE6?

Looks like MS has put out a buggy browser!

No doubt on that. I still use IE 5.5.

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

I delete my temp internet files pretty much on a daily or every other day basis. That is habit for me. Don't think it is that.
Next time I am unable to get to TWF I will try the IP #s.

I am using dial-up/Earthlink. And was using the Sygate Firewall but uninstalled it a last week because I thought it may be part of my problem.

I have had a few instances where my Outlook Express mail gives me an error message. And today it has done that several times. I will post exactly what the error messages is next time I get it. Since my e mail is acting up I would be enclined to say it is a problem with Earthlink. Not sure. Guess I should just e mail them but I wanted to get a little ammo before doing so. They always blame everything on someone/something else.

Forgot to add: I downloaded Opera last week because of the image display problem that started all of this thinking that it was an IE 6.0 problem. Didn't have any problems with Opera until it started doing the same thing the other day. ie: images not displaying, pages not loading.

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

Does this tell you anything?

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'Earthlink Mail', Server: 'pop3.norton.antivirus', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

mairving's picture

They have: 2,256 posts

Joined: Feb 2001

That is a problem sometimes using Norton AV's email protection feature. Sometimes the pop-server times out because of the wait.

What operating system are you running?

Make sure that Sygate didn't leave anything in your hosts file. This could cause problems. This is a file on your system that can override DNS settings. Do a search to find the file and use Notepad to view it.

Mark Irving
I have a mind like a steel trap; it is rusty and illegal in 47 states

taff's picture

They have: 956 posts

Joined: Jun 2001

SyGate and DNS problems...

I recall having DNS issues on my 2nd computer back when I used SyGate. I can't remember the details now but it was a known problem and there was a workaround for it.

.....

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

Running Windows 98.

I have used Sygate for about 6 months without problems. Switched from IE 5.0 to IE 6.0 about 2 months ago. Started having the image display problems approx. 1 1/2 weeks ago. Then the page cannot be displayed errors started shortly after that. At first maybe once or twice a day but now it is an almost constant.

Quote: Make sure that Sygate didn't leave anything in your hosts file. This could cause problems. This is a file on your system that can override DNS settings. Do a search to find the file and use Notepad to view it.

I did a "Find Files or Folders" on Sygate and didn't find anything. Don't know if this is what you are talking about or not but I searched for "hosts" and read the file with notepad and got this: (is this what you wanted me to search for?)

127.0.0.1 pop3.norton.antivirus
# Added by Norton AntiVirus for e-Mail scanning

127.0.0.1 pop3.spa.norton.antivirus
# Added by Norton AntiVirus for e-Mail scanning

mairving's picture

They have: 2,256 posts

Joined: Feb 2001

Yeah, that is the hosts file. Those entries are okay. I would wait until the problem occurs again and then try accessing them by IP address. I would suspect that it is possibly Sygate related.

Mark Irving
I have a mind like a steel trap; it is rusty and illegal in 47 states

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

Thanks for your time mairving. Will do that. Guess I need to search throuhgly for Sygate remains.

mjames's picture

They have: 2,064 posts

Joined: Dec 1999

Make sure the file POPPROXY.EXE is running as it is required by NAV to check your incoming and outgoing e-mail for viruses. I have gotten the exact same error when that script wasn't running. And other than that, just make sure your firewall has given NAV access to the 'Net. I have never used Sygate, only ZoneAlarm, so I can't help you there.

As for cleaning out your temporary files, I find going to Tools > Options > Delete Temporary Files being most efficient. But if you have Norton, you could try CleanSweep.

disaster-master's picture

She has: 2,154 posts

Joined: May 2001

mark, you mentioned this and I am not sure how to make sure of this:

Quote: Make sure the file POPPROXY.EXE is running

I rebooted last night and before my computer shut off, I got the following message in a little box.

POPROXY
Nortons Antivirus is unable to start e mail protection. Please ensure that TCP/IP is installed and port 110 is available.

Here are a couple of SCREENSHOTS OF MY SETTINGS. Will you take a peek and see if these are correct or if what I have could be causing this error.

I hope I have the correct screens shots.

mjames's picture

They have: 2,064 posts

Joined: Dec 1999

disaster-master, Ctrl + ALT + Delete in Win98 to see if POPPROXY.EXE is running. If it isn't, go into your /Program Files/Norton (or whatever) folder and look for POPPROXY.EXE.

Also, what version of NAV are you running? Basically, this is the little file that is used to connect your mail servers to Norton.

You also may want to temporarily shut down Sygate and see if you don't get that message.

I've used Symantec's site to solve numerous problems over the years. I suggest going to http://www.symantec.com/techsupp and looking around.

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