Man, I am so pissed off right now. The server I rent from Superb Internet has been up for 265 days. And today as I'm working, I lose my SSH connection. I check the website, it's down. I check the database, it's down.
I call up Superb's stupid support telephone line (they make you listen to a long lecture about using their ticketing system) and the guy says there has been a power spike. So my server is down. And it's still down. I'm helplessly waiting for them to turn my server back on.
It's been down for more than 30 minutes. I better be getting some money back this month.
Have you had any server/hosting woes lately?
decibel.places posted this at 02:19 — 18th July 2008.
They have: 668 posts
Joined: Jun 2008
I had a nightmare with StartLogic, documented here, drupal.org, elsewhere. I left with 7 months left on my contract, it was so unendurable.
About 6 weeks ago I moved to BlueHost and aside from an inflexible DNS issue, I have been - satisfied.
Last night the mail and web server stopped working. Their web site had a notice about a transformer blowing up across the street. I took a dinner break and they were back up. I think the total downtime was close to 4 hours - but that kind of thing was common at StartLogic, even 8 hours down sometimes.
I picked BlueHost for consistent speed and dependability over customer support - but they have been responsive to tickets, and I found the live chat support quite competent.
pr0gr4mm3r posted this at 03:24 — 18th July 2008.
He has: 823 posts
Joined: Sep 2006
It's funny you should mention that. For the last 2-3 years, I have had all my websites on a single 1.8GHz single core server. The load average is usually around 0.50, but every once in a while in the past couple months, it spikes to 15.00 - 30.00, making the server virtually inaccessible. To this day, I have no idea why. There is no spam going out, email volume is low, no DOS attacks. My frustration hit a critical point, and I ordered a new server hoping that insufficient hardware is the problem. There are 60 accounts on it, so it could be.
Just yesterday, I ordered a 2.4GHz 4 CPU server and it was deployed last night, so I spent the whole day today tweaking and hardening it to my preferences, and I started to move accounts over to it a couple hours ago. I hope this fixes the problem.